Incident: Inventory Data & Booking Availability Errors

Date: March 12, 2026

Duration: ~1 hour

Severity: Partial outage

What happened: A data processing bug caused asset information for one inventory listing to become corrupted, resulting in errors on the
public booking availability page for that listing and display issues in the admin dashboard.

Impact: Customers attempting to view availability or book the affected listing received errors. No other listings were impacted. Bookings were recovered.

Resolution: The underlying data bug was identified and fixed, the affected listing's data was restored from backup, and the fix was

deployed to production.

Prevention: Additional data validation and null-safety guards have been added to prevent similar corruption in the future.

We are seeing significant improvement across our platform. COE to come

We are actively restoring data and looking for the root cause. We appreciate your patience

Elevated 500 errors across pockets of merchants. We are investigating